Data Support Analyst II
Full-time
Dallas, TX
Posted 4 years ago
Job Summary
J&R Ross Agency, L.L.C., a professional legal and IT recruiting firm, is seeking an Data Support Analyst II to join an established rapidly growing communications firm. The successful candidate will enjoy a competitive salary complemented by a full, comprehensive benefits package including Medical Insurance, Vision Plan, Dental Insurance, Life Insurance, 401k, Short and Long Term Disability and Profit Sharing.
This candidate must be able to communicate equally well with business owners, end users and technology professionals. Excellent analytical skills, a professional demeanor and the ability to participate in a team environment are keys to this position.
Technology We Use: MySQL, DB/2, Postgres SQL, Ruby, SAS, UNIX, OSX, Excel, PowerPoint, Project, Visio
Your Role:
- Proactively perform deep diagnostic trouble shooting to identify, communicate and drive resolution on issues
- Communicate status to management and help keep business stakeholders informed of project status and all related issues
- Make process and systems improvement recommendations to assist the business in achieving its goals and objectives, leveraging best practices and professional experiences
- Collaborate closely with and assist application development teams when required to ensure timely delivery of system fixes
- Demonstrate ability to effectively work on multiple assignments, activities or projects as required
- Obtain and maintain a working knowledge of DealShield’s applications, customers and business units
- Manage individual work load and assist with defining and prioritizing one’s own tasks
- Conduct analysis of support issues that identifies current state business process or system inadequacies
- Manage ticket entry, escalation, and dispatch of support issues
- Escalate issues to Engineering as necessary
- Ability to understand data models, and write complex SQL queries against the data model
Qualifications
Required Experience:
- Bachelor’s degree in Business, Economics, or Engineering; or equivalent work experience
• 3+ years experience troubleshooting or supporting web based applications
- 3+ years experience with databases and database query tools (MySQL, DB/2, PostgreSQL)
- Availability for on-call support during evening hours (approximately 15%)
- Experience with relevant business software, including Microsoft Office applications i.e., Excel, PowerPoint, Project, Visio
- Experience with the following technology areas: MySQL, DB/2, PostgresSQL, Ruby, SAS, UNIX, OSX
Job Features
| Job Category | Information Technology |